These FAQs answer common questions so you can take maximum advantage of MLS features. If you have further questions, please do not hesitate to contact the DLSU Help Desk at helpdesk@dlsu.edu.ph. You can choose the nearest category for your question(s).

1. On-line Enrollment
2. Clearance and Account Deactivation
3. On-line Application for Graduation
4. My.LaSalle (MLS) Account & Connection
5. E-Purse
6. E-Mail & Personal Folders
7. Web Site Creation & Hosting
8. Technical Support

• On-line Enrollment Concerns  >>
  

  Getting Started

  1. Which website do I start with? Is there a site known as "my.lasalle"?
  2. Do all students have to enroll on-line?
  3. What do students need to enroll on-line? 
  4. Is the on-line enrollment system open 24 hours?
  5. When can I enroll? When is the enrollment for freshmen?
  6. I am classified as an advanced enrollee. What is the procedure for advanced enrollment?
  7. I am an undergraduate advanced enrollee. How come my name is not in the list? 
  8. I am a returnee, what is my schedule to enroll? What if I am a late enrollee? What if I am a transferee?  
  9. Will the adjustment be on-line also?
  10. Who should I call for queries regarding my enrollment?

  Courses and Sections

  11. Do I get to choose my schedules and sections?
  12. I am a student enrolled in an OJT class. Am I included in the on-line enrollment system?  
  13. I am a transferee. Why is the system asking for the pre-requisite courses which I have already taken up in my former school?
  14. What does enrollment in “all colleges” mean? When is it accessible?  
  15. Where can I view course schedules in other colleges?
  16. What is a special class? How do I enroll in a "special class”?
  17. There is a discrepancy in the number of units in my academic flowchart and in the on-line assessment. What should I do?
  18. What if the courses I need are not offered?
  19. What if I do not know my grades in courses which are prerequisites to those I need to enroll in?
  20. What will happen if at the end of the term I fail a course that is a pre-requisite to a course I have already enrolled in?

  Save and Submit

  21. Can I delete courses I have entered?
  22. How will I know if the enrollment was successful? What will I do next?
  23. I have already submitted the courses I wish to enroll in. However, I would like to enlist in a course which I failed to include. Can I still enroll this course during adjustment period? (note: Enlistment is applicable only for CSB Students)
  24. Can I still add courses? / How can I encode another course that I did not enlist in? (note: Enlistment is applicable only for CSB Students)
  25. I tried to enroll in courses, but it responded that no records were found? What does this mean?

  Enrollment Assessment Form (EAF) Concerns

  26. Am I supposed to print anything after enrollment?
  27. What if I need another copy of my EAF, where will I go for printing?

  Payment

  28. How do I pay after enrolling? How will I be issued an official receipt?
  29. Up to when can I pay my tuition fees?
  30. How else can I pay my tuition without lining up at the Accounting Office?
  31. What will happen if I do not pay my fees on time?

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• Clearance and Account Deactivation Concerns  >>

1. Can I settle my clearance via e-mail with the office indicated in my hold record?
2. Can I enroll even if I need clearance? If this is not possible, can I have a temporary clearance?
3. What are the reasons for having my Enrollment Assessment Form (EAF) temporarily withheld by the Vice-Dean?
4. How do I have my MLS account deactivated?
   
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• On-line Application for Graduation Concerns  >>
   
  1. In what website can I access the on-line application for graduation?
  2. When does the on-line application period start and how long is its duration?
  3. Can I apply for graduation on-line any time of the day at any day of the week?
  4. How can I validate if my application to graduate is successful?
  5. Is the application free?
  6. I clicked the “Apply to Graduate” link but was taken to a page where I was informed that I was not allowed to use the facility, what does this mean?
  7. I believe I am qualified to receive honors upon graduation, do I need to apply for this?
  8. What will happen if I indicated in the on-line application that I will attend the graduation rehearsals but failed to do so?
  9. What time does the ceremony start? How long will it take?
  10. How many guests can I bring along with me? Where and when can I get the tickets?
  11. What is the baccalaureate mass?
  12. How do I get my correct cap and gown size?
  13. What documents will I have after graduation?
  14. How do I prove that I am a graduate if I don’t have my diploma?
  15. Is there an office which will provide assistance in my search for a job after graduation?
      
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• My.LaSalle Account & Connection Concerns  >>
   
  1. How do I change my password?
  2. What if I forgot my password? How do I retrieve my password?
  3. Is my username the same as my ID number?
  4. Is my dial-up password the same as my MLS password?
  5. How do I check my e-mail account?
  6. If I change my password, will I also change my dial-up password?
  7. Would there be provisions for computer use inside the campus?
  8. What's the best time to connect to DLSU's dial-up server?
  9. Can enrollment be done at home or at the computer labs only?
  10. If I live outside Metro Manila, does it mean that I have to dial long-distance to use the on-line enrollment?
  11. How about the people without Internet access at home, how can they enroll?
      
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• E-Purse Concerns  >>
   
  1. What is the e-purse?
  2. Is there a card that will be issued to me so that I can avail of this service?
  3. Who can avail it?
  4. What are the requirements so that I can activate my personal account? How can I have it activated?
  5. What is my Personal Identification Number (PIN)?
  6. What if I forget my password?
  7. Is there a maintaining balance? How much is the maximum loadable amount? Can I reload any amount?
  8. How can I verify the amount I have used up and the remaining balance?
  9. When will my e-purse account expire? What will happen if I have remaining balance upon its expiration?
  10. Is there service charge or extra costs when I use the e-purse in payment of fees?
  11. What will happen if my e-purse account balance is smaller than the purchase amount?
  12. In what cases can my remaining balance be reimbursed?
  13. What will happen if my ID card gets lost or stolen? Will its remaining balance be forfeited?
  14. What should I do if I have complaints regarding my account?
      
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• Technical Support  >>
   
  1. Is there a customer service or technical support number that I can call?
     
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