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Frequently Asked Questions

Today is Friday, November 24, 2017  

These are answers to the most common and current questions regarding concerns on My.LaSalle accounts and internet connections. Should your queries be left unanswered after reading the answers herein, please contact the Help Desk support team at helpdesk@dlsu.edu.ph.

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MLS ACCOUNT/CONNECTION CONCERNS:

  1. How do I change my password?
    You can change your password by logging in to your My.LaSalle (MLS) account. Click the 'Change Password' option in the menu and fill out the form.
     
  2. What if I forgot my password? How do I retrieve my password?
    The Forgot Password facility is currently not available. For faculty and staff, please go to the ITC office. For students, please re-activate your account.
     
  3. Is my User ID the same as my ID Number?
    Yes. If your ID Number starts with 99 and below, add a "0" below your ID Number (Example: 09500001); this will serve as your User ID.
     
  4. How do I check my e-mail account?
    Log in to your MLS account and then click on the e-mail option.
     
  5. Would there be provisions for computer use inside the campus?
    Yes. You can use computers inside the computer labs and in the cybernook.
     
  6. Can enrollment be done at home or at the computer labs only?
    Since the On-line Enrollment system is web-based, you can also access it at Internet cafes or other PCs connected to the Internet via ISPs.
     
  7. How about the people without Internet access at home, how can they enroll?
    Those without Internet access at home can enroll in the computer labs and cybernook at DLSU or at Internet Cafes.

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